Accessibility

Where this statement stands

What has not been tested

This comes first because it is what most people reading an accessibility statement actually need to know.

• No formal WCAG audit has been carried out on this site, by us or by anyone else. Nothing on this page should be read as a claim to meet a particular conformance level.
• The site has not been tested end to end with a screen reader by a person who uses one daily. It has been built to the practices above and checked automatically, which is not the same thing.
• Colour contrast is set from the brand palette and has not been measured against the WCAG contrast ratios on every combination in use.
• The product images are photographs of vials and cartons; their alternative text names the product but does not describe the photograph.
• PDFs offered for download — programme documents and catalogues — have not been checked for tagging or reading order, and are likely to be poor with a screen reader.

What the site does

Each of these is a behaviour you can check on the site rather than a promise about it.

• Skip to content

  The first thing a keyboard reaches on every page is a link that jumps past the header and navigation straight to the page content.

• The skip link genuinely moves focus

  The content area is itself focusable, so activating that link moves focus rather than only scrolling the page.

• Page changes are announced

  Moving between pages does not reload the document, so the name of the page you have arrived at is announced to a screen reader.

• A visible focus indicator

  Anything reachable by keyboard shows a focus outline when it is reached by keyboard, and the outline is not removed for mouse users instead of being drawn properly.

• Motion can be turned off

  If your device is set to reduce motion, the animated background, the carousel and the page transitions stop moving. This is honoured by every animated surface on the site, not only the obvious ones.

• Dialogs behave like dialogs

  The product pop-out, the search panel and the application form use the browser’s own dialog element, so focus stays inside them while they are open and Escape closes them.

• Touch targets

  Controls are sized to be operable on a phone rather than sized to the text inside them.

• The page declares its language

  The document is marked as British English, so a screen reader pronounces it correctly rather than guessing.

• Errors do not strand you

  If part of the site fails, you get a page that still works — an explanation, a way to retry, and the main sections to move to — rather than an unstyled browser error.

• Wide tables scroll on their own

  Tables too wide for a phone scroll inside their own frame instead of forcing the whole page sideways.

If something does not work

Tell us what you were trying to do, the page you were on and what happened. If you use assistive technology, naming it helps — a fault is often specific to one combination of software.

Contact us

There is no separate accessibility mailbox. Messages sent through the contact form reach the same place, and an accessibility report does not go to the back of the queue behind the rest.