Basket, 0 items
AccountLegal · version 1.3 · 14 September 2026
The terms on which Voltranis Labs supplies research materials. They apply to every order placed through this website.
Contents
This website is operated by R&R Life Science Ltd. Voltranis Labs and R&R Peptides are trading names of that company — they are trading styles, not separate legal entities and not registered business names. Where these terms say “we”, “us” or “our”, they mean R&R Life Science Ltd.
| Registered name | R&R Life Science Ltd |
|---|---|
| Trading as | Voltranis Labs and R&R Peptides — unregistered trading styles of the company above, not separate legal entities |
| Company number | 17331722 |
| Company type | Private company limited by shares |
| Registered in | Wales |
| Registrar | the Registrar of Companies for England and Wales, Companies House, Cardiff |
| Incorporated | 10 July 2026 |
| Registered office | 8 Pleasant View, Treharris, CF46 6SF, United Kingdom |
| VAT number | None published |
The company was incorporated on 10 July 2026. It is a new company and nothing on this site should be read as claiming otherwise.
These terms apply to every order you place through this website and to every supply of goods we make to you, unless we have signed a separate written agreement with you that says otherwise — in which case that agreement governs and these terms fill any gap in it.
Placing an order means you accept them. Please read them before you order, and keep a copy: this page can be printed or saved, and the version and date at the top of it are how you identify the wording you accepted.
We may change these terms. A change never applies backwards: the version that governs an order is the version published on this page at the moment the order was placed, and we do not alter the terms of an order after it has been made. These terms, and any contract made under them, are in English.
That statement is the condition on which everything on this site is supplied. It is a term of the contract, not a notice at the bottom of a page, and it applies to every product, every format and every order without exception.
Voltranis Labs supplies these products for laboratory research use only. We are not able to provide guidance on use, dosage or administration.
That answer does not change if the question is asked a different way, in a different channel, or by someone we already supply. We give no guidance of that kind and we will not give it if asked — not on this site, not by message, and not in reply to an order note. Where it is clear to us that the condition of supply is not being met, we refuse the order, and we may close an account or withdraw a code. The full position is on the research use only page and forms part of these terms.
This site is for people aged 18 or over who are buying research materials for laboratory research use.
You may place an order only if all of the following are true.
We do not verify your age, your identity or your purpose at the point of ordering, and we do not claim to. The acknowledgement recorded against an order is a record of the exact wording you were shown and confirmed — it is not a check we carried out on you. We may ask questions before accepting an order, and we may decline one without giving a reason.
Because the goods are supplied for laboratory research use, a great deal of what happens to them is in your hands and not ours. When you order, you take on the following.
You can order and pay for an order on this website. You place the order at checkout and pay for it by card on our payment provider’s own hosted payment page, or, if you choose to collect the order yourself, in cash when you collect it (clauses 8 and 9). You can also reach us about an order, before or after you place it, through the contact page.
An order is placed like this.
A contract between us is made only when we tell you the order is accepted, and not before. Paying is not our acceptance either: payment and acceptance are separate steps, and taking a payment does not by itself commit us to supply. Until we accept, we may decline the order — for example because an item is out of stock, because a price was wrong, because the address is incomplete or outside Great Britain, because we are not satisfied the condition of supply in clause 3 is met, or because we cannot lawfully supply you. If we decline an order after you have paid for it, we return what you paid in full, by the route it came in on (clause 11).
If the same order is submitted twice — a button pressed again, a page reloaded, a connection that dropped — you are given back the same reference and only one order exists. If you ever see two different references for what you believe is one order, tell us through the contact page before paying.
Prices are shown in pounds sterling (GBP). Delivery is charged separately and is never folded into the price of an item.
Delivery costs £10.00 per order, or £15.00 where the order contains an item that must travel chilled — one charge per order either way, however many parcels it takes. It is free where the goods on the order come to £250.00 or more after any discount has been taken off — exactly £250.00 is free. The charge is shown as its own line at checkout before you confirm the order, and again on your confirmation and on the order record, so the figure you agree to is the figure you see.
The price recorded against an order is worked out by our server when the order is placed, not by your browser. A price displayed on a product page is there for information. When you submit an order, the server reads the current price for each item from the catalogue and prices the order from that; any price sent by a browser is discarded. This matters if you have had a page open for a while, or if a price changed while you were shopping: the server’s price is the one that counts. If it is higher than the price you were shown, we tell you before accepting the order and you are free to cancel it.
If a price is obviously wrong — a mistyped figure that you could reasonably have spotted as an error — we do not have to supply at that price. We will tell you, and you can either confirm the order at the correct price or cancel it.
Some items are not available to order at a given moment, either because they are suspended or because no current price is set for them. An order containing one of those is refused at the point of submission with a message saying so, and no order is created.
VAT: no VAT registration number is currently published for the company, and no amount of VAT is shown separately at any point in the ordering process. Once a VAT position is confirmed, it will be stated here and on the company details in clause 1.
Card details are never entered on this website. Card payments are taken on the hosted payment page of our payment provider, SumUp Limited. When you pay, you are taken to that page: your card number, expiry date and security code are typed there and never into a form on this site. What comes back to us, and what we keep with your order, is a payment reference and a payment status — never a card number, an expiry date or a security code. We never ask for card details by message, and we never ask you to send them to us by any other route.
A card order is recorded as awaiting payment before anything is charged, at a total our server worked out (clause 7). The amount you are asked for on the payment page is the amount due on that order — its total, less any ambassador credit you choose to use — and nothing else: it is taken from the order we recorded, never from your browser.
Cash is taken only for collection. If you choose to collect an order (clause 9), you may pay in cash when you collect it instead of by card. The amount is what is due on the order — its total, less any ambassador credit you choose to use — as shown on your booking confirmation. Goods are handed over at collection once that amount is paid.
Whether a payment succeeded is settled by us reading it back from the payment provider, not by what a browser reported on the way through. If a payment does not complete, the order simply stays unpaid — nothing is charged, nothing is owed, and nothing is dispatched. Tell us through the contact page, quoting the reference, if you would like to pay for it or have it cancelled. Goods are dispatched once payment has cleared, unless we have agreed something else with you in writing; where we have agreed a different payment arrangement in writing, that arrangement governs that order.
What the payment provider does with your information, and what we hold about a payment, is set out in the privacy notice.
We deliver to Great Britain only. The delivery address on an order must be in Great Britain; an order giving any other country is refused when it is submitted. We do not ship internationally.
You can collect an order instead. Choose collection at checkout and book a time to collect from our registered office; there is no delivery charge on a collected order. The delivery page sets out the collection hours and booking rules. If you cannot make your booked time, tell us through the contact page, quoting your order reference. The rest of this clause applies to orders we send out.
Dispatch and delivery timescales are shown when you order. Where none is shown at that point, we contact you with an expected date before your order is dispatched. Any date we give is an estimate; if a delivery is going to be materially later than the estimate we tell you, and clause 19 says what happens if the delay is outside our control.
Risk in the goods passes to you when they are delivered to the address on the order, or to anyone you have arranged to take delivery for you, or, for a collected order, when they are handed to you at collection. From that point they are yours to look after.
Ownership passes to you when we have received payment in full for that order. Until it does, you must keep the goods safe, identifiable as ours, and must not supply them on.
This clause is written to be read before you order rather than after something has gone wrong, so it says plainly what can be sent back and what cannot.
Until we tell you an order is accepted, you can cancel it for any reason by telling us through the contact page and quoting the reference. Nothing is owed either way.
Ordering at distance as a consumer carries a legal right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Most orders for laboratory research materials are placed for the purposes of a business or an institution, and that right does not apply to those — but we do not make that judgement on your behalf. If you are a consumer, this is your right and we honour it in full:
Two of the exceptions in those Regulations apply squarely to what we supply, and we rely on them. This is the honest position rather than a blanket refusal:
Neither exception touches clause 12. Goods that are faulty, damaged in transit, short, or not what you ordered are put right whatever the state of the seal, and nothing in this clause reduces your statutory rights.
If you are ordering for a business or an institution, the cancellation right above does not apply to you. We will still consider a return of unopened, undamaged goods in their original packaging where we can be satisfied they have been stored as their documentation requires, but that is at our discretion and not a right. If we agree to take goods back, any charge for restocking them is confirmed to you before you send anything back, and no such charge is applied unless we have told you what it is beforehand. Clause 12 applies to you in full.
Message us through the contact page with your order reference and what you would like to send back. We reply with where to send it. Please do not send anything back before we have replied — an unannounced parcel may not be identifiable when it arrives, which slows everything down.
A refund goes back down the route the payment came in on, and only that route. A card payment is sent back to the card it was paid with, through our payment provider (clause 8); we cannot send it to a different card or by another method, and we do not need your card details to make it. Where an order was paid for in cash at collection, or some other way by written arrangement with us, we agree with you how the refund is made, including any ambassador credit used on that order. On an order you chose to pay for by card where you also used ambassador credit, a refund goes to the card first, up to what the card was charged, and the rest goes back to your credit balance; where the credit covered the whole order and nothing was charged to the card, the refund is made as credit.
A refund can be for the whole of an order or for part of it, and it is never for more than was paid on that order — including everything already refunded on it. Where a refund cannot be confirmed as having gone through, it is looked at by a person rather than sent again, because sending a refund twice is not a mistake that can be undone from this end. If a refund has not reached you within the period above, tell us through the contact page with your order reference rather than assuming it has failed — the time a refund takes to appear is set by your card issuer, not by us.
If goods arrive damaged, short, or not what you ordered, tell us through the contact page with your order reference and, where you can, photographs. Please do it within 14 days of delivery — sooner for transit damage, because carriers apply their own time limits to a claim and we may lose the ability to make one.
Where goods are faulty, not as described, or not what you ordered, we replace them or refund them, and we pay the cost of returning them. Which of the two happens is agreed with you.
Nothing in these terms reduces your statutory rights. If you are a consumer, the Consumer Rights Act 2015 gives you rights about goods being of satisfactory quality, fit for purpose and as described; if you are a business, the equivalent implied terms under the Sale of Goods Act 1979 apply.
Unpack an order promptly on arrival and store each item as the storage information published for that product states. That information is on the product page and travels with the goods.
Once goods have been delivered, how they are stored and handled is out of our control. We are not responsible for a problem with goods that arises from their being stored or handled after delivery other than as their documentation states.
Goods are supplied to you on the condition in clause 3, and that condition travels with them. You may supply them on only to someone who is acquiring them on the same condition, and only if you pass that condition on to them in writing.
If you break this clause we may refuse to supply you again, close your account, and withdraw any code you hold — and clause 18 applies.
Each product page states the identity of the material, the formats it is supplied in, and its storage information. Certificates of analysis are published for lots where a certificate has been issued; the certificates of analysis page says what is available today.
If you need the certificate for a specific lot you hold, ask through the contact page with your order reference and the lot number on the item. We do not publish documentation we do not hold, and we do not describe a document as showing more than it shows.
Some orders carry a discount code issued through the ambassador programme. This clause is the outline; the full programme terms are in the agreement each ambassador signs, and where that agreement and this clause differ, the agreement governs for that ambassador.
Whatever discount applies, the amount recorded against your order is worked out by our server when the order is placed — the same rule as clause 7. A discount is never taken from a figure supplied by a browser.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of the terms about title implied by section 12 of the Sale of Goods Act 1979, or for anything else that cannot lawfully be excluded or limited. If you are a consumer, your statutory rights are unaffected by anything on this page.
If we break this contract, we are responsible for loss you suffer that is a foreseeable result of our breaking it. Loss is foreseeable if it is obvious that it will happen, or if it was clear to both of us when the contract was made that it might.
Where you are ordering for the purposes of a business, and to the extent the law allows:
We do not promise that this website will be available without interruption or free of errors, and we may change or withdraw any part of it. We do our best to describe products accurately; where a description turns out to be wrong, clause 12 is what puts it right.
If you break clause 3 (the research-use condition), clause 5 (your responsibilities) or clause 14 (onward supply), you will cover us for any claim, demand, penalty, loss or reasonable cost we incur that arises directly from that breach. This is limited to those three clauses on purpose: it is not a general indemnity, and it does not apply to anything caused by us.
We are not responsible for a delay or a failure to perform caused by something outside our reasonable control — for example a carrier failure, severe weather, an interruption to a supplier, industrial action, or an act or restriction of government. If one happens we tell you as soon as we can and do what we reasonably can to limit the effect. If the delay is substantial you may cancel the affected part of the order and we refund anything you have paid for what has not been delivered.
What we do with your information, why, how long we keep it and what rights you have is set out in the privacy notice, which forms part of these terms.
Two things are worth stating here because they are part of the order record rather than part of marketing. First, when you confirm the research-use condition at checkout we record which document you were shown, its version, and a fingerprint of the exact wording on your screen — so that what you agreed to can be reconstructed later rather than guessed at. Second, where a signature is taken against an order, it is kept with that order as evidence of the agreement, is visible only to our own staff, and is not used for anything else.
If something has gone wrong, tell us through the contact page, choosing “A complaint” as the subject and quoting your order reference. Every complaint arrives in the same place, is given a reference of its own, and is answered.
We acknowledge a complaint within five working days and aim to give a full response within thirty days. If we need longer, we tell you why and when to expect an answer. We are not a member of an alternative dispute resolution scheme; if a complaint cannot be settled between us, clause 23 says where it goes. A complaint about how we have handled your information can also go to the Information Commissioner’s Office — the privacy notice explains that route.
These terms, and any contract made under them, are governed by the law of England and Wales, and any dispute is subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer living elsewhere in the United Kingdom, you keep the right to bring proceedings in the courts of the part of the United Kingdom you live in, and to rely on any provision of its law that you cannot be deprived of by agreement.